Woocommerce There Was a Problem Purchasing Your Shipping Label. Please Try Again in a Moment.

Setup and Configuration ↑ Back to top

Y'all tin discover the setup guide on the WooCommerce Shipping & Revenue enhancement page.

Set Up Aircraft Labels ↑ Back to peak

To gear up Shipping Labels:

• Go to WooCommerce > Settings > Shipping > WooCommerce Shipping & Revenue enhancement > Shipping Labels.
• Select a Newspaper size from the dropdown.
• Payment.
  • Add a credit card, if ane is non already stored on your WordPress.com business relationship. A method of payment must be on file if you wish to print labels.

• Cull a different menu, if one is on file at your WordPress.com account and you wish to apply another.
  

• Skip this stride: It's also possible to bypass and enter nothing, and exist prompted to add together a payment method later when you lot're ready to Print Shipping Labels (below).
• Tick or untick the box for Email Receipts.
• Salvage changes.

Manage Packages ↑ Back to top

WooCommerce Shipping allows you to select carrier'southward boxes, or define custom boxes, envelopes, and other packaging that you use for aircraft.

Custom packaging

1. Go to WooCommerce > Settings > Aircraft > WooCommerce Aircraft & Tax > Packages.
2. Select Add package. The Add a Parcel screen displays.
3. Select Type of package from the dropdown.
4. Enter a Packet name to identify information technology.
5. Enter Dimensions and Weight.
6. Add bundle.
   

Carrier-provided packaging

You can opt to use the boxes and envelopes provided by carriers. Many carriers offer those supplies for gratuitous.

1. Go to WooCommerce > Settings > Shipping > WooCommerce Shipping & Tax > Packages.
2. Select Add packet. The Add together a Package screen displays.
3. Select Service package and tick the box of one or more of the options bachelor from the courier.
4. Add packages.

Flat rate packaging is used automatically if yous selected apartment rate services in your aircraft method.

Impress Shipping Labels ↑ Back to top

WooCommerce Shipping supports press USPS and DHL Limited Worldwide labels.

DHL requires the WooCommerce Shipping & Tax 1.25.0+.

To print a aircraft label.

1. Go to WooCommerce > Orders and select an order to fulfill. On the order details screen is a Shipping Characterization metabox at the elevation:
   Nearly WooCommerce shipping method extensions show the rate called by the customer and packaging information beneath the order details:
   
2. Select Create shipping label
3. Enter the full address yous're shipping from, if information technology'south the first time printing a aircraft label. This can exist a street address or PO box. Annotation: Typically PO boxes are only supported past postal services (such as USPS) and not by carriers (such as DHL Express). If the originating or destination addresses is a P.O. box, those carriers won't be available as an selection when printing a label. Returns to sender often cannot be washed if using a PO box.
4. Ostend the origin and shipping addresses, then select Verify accost.
5. Confirm the Parcel details, or select packaging from the dropdown. And then select Use these packages.
   
6. Select Shipping Rate and whether an Adult signature is required (optional).
   
7. Purchase shipping labels or Add credit card. What you lot see depends on if you previously entered a payment method.
8. View the shipping characterization in Print mode, later selecting Buy shipping labels and a display automatically appears. Note: Some browsers require you to select the Print button.

ix. Print. Or Relieve this characterization and repeat the process for all Orders you're fulfilling, then Impress all at in one case.

Measure and weigh packages carefully, and choose the right service when using carrier-provided packaging. Carriers automatically appraise all shipments and if you paid the incorrect amount, you may be billed or refunded the deviation. For more data, see Agreement adjustment fees.

Printing a label if the shipping is international ↑ Back to tiptop

If you're sending an international shipment in that location will be an extra step after you've selected the package size.

If a community form is required, you'll exist prompted to fill the relevant information for each of the items you're shipping, which could include the HS Tariff numbers:

Some shipments volition require that y'all print divide customs documents.

• USPS – For certain USPS international shipments, a single aircraft characterization will be split up into iii parts (proof of payment, community declaration, and acceleration note). In those cases, you'll need to put the iii parts, in order, inside a USPS-provided window pocket.
• DHL – For countries' non-supported countries by DHL'south Paperless Trade, you need to print the customs documents. Yous'll be prompted to print the custom document right after printing your label. You lot can always find and print the custom documents from your lodge page. Select the 3 ellipsis menu in the Aircraft Label metabox. For countries supported by DHL's Paperless Merchandise, WooCommerce Aircraft automatically submits your customs information electronically for supported countries. Yous just need to print the aircraft characterization.

Once the custom documents printed, y'all'll need to attach the documents to the package using a plastic sleeve. Y'all tin can gild these plastic sleeves for free from DHL and USPS (or option them upwardly from the post office).

If duties and taxes are assessed past the destination country, your customers will be responsible to pay them.

Tracking information ↑ Back to height

Yous can find the tracking number a few ways:

• In Shipping Label metabox on the top of your club folio, click on theRunway Packet button to find the tracking number and link.
• The Aircraft Characterization metabox on the right display of your order folio displays the tracking number for your shipment.
• The tracking number(s) will be included in the email sent to your customer when the order is marked "completed."

First Class Postal service envelopes are untracked and the label will be in a different format:

USPS Outset Grade Postal service is an untracked service, meaning that USPS won't give anyone (non even us) tracking data on the movement of First Class Post envelopes (including Large Envelope/Flat). However, packages include tracking. Anything with a height over iii/4 inch is considered a package by USPS.

Increasing the elevation of an envelope to over 3/4 inch would be a footling more expensive only would include tracking.

If you have bug with the tracking status of your shipment, the carrier can assistance you directly. For USPS telephone call 1-800-275-8777 and for DHL call ane-800-225-5345.

Reprint Shipping Labels or Request Refund ↑ Back to top

Reprint your label or request a refund, if necessary. When editing an order select the iii ellipsis menu to see those options.

Refunds

By selectingRequest refund, it will submit a request for a refund from the carrier. The carrier must approve the refund.

You tin simply request a refund for labels that oasis't been shipped and are yet in the pre-transit (the carrier hasn't received the package). Carriers won't refund labels that accept inducted into their network. Refunds can only exist candy within 30 days of the labels being created.

Refunds will take at least 14 days to process for USPS and at to the lowest degree 31 days for DHL. Carriers will monitor its network for a menstruation of time to ensure that the label didn't end up in the postal service stream.

Yous can discover more information on USPS's refund policy on the USPS site.

Outset Class Postal service letters are non eligible for refund by USPS.

Schedule a pickup ↑ Back to elevation

After press a shipping characterization, in the order details look for the "Shipment tracking" box that displays your label purchase and contains the tracking number for your shipment. Select the 3 ellipses bill of fare to see the options and choose "Schedule a pickup". This will link you lot out to the carrier's website where you can schedule a time.

• USPS – Gratuitous for packages when scheduled at the same time your mail is delivered by your letter carrier. For scheduling a pickup at a select fourth dimension and day, you lot can opt for USPS'due south Pickup on Demand® for a fee.
• DHL Express – Free

Label Reports ↑ Back to top

Review your label purchases in 1 place at: WooCommerce > Reports > Aircraft Labels.

On that folio, you can specify a fourth dimension range for which a report should be generated and consign the report every bit a .CSV file.

Live Shipping Rates (discontinued) ↑ Back to top

WooCommerce Shipping no longer provides the selection to prepare up live aircraft rates in stores as of the release of WooCommerce 3.5. Live rates will continue to work for stores currently using them.

Live shipping rating requires that non-virtual products have weights and dimensions gear up. More info at: Adding Dimensions and Weights to Products for Shipping.

To enable USPS or Canada Post live shipping rates:

1. Go to: WooCommerce > Settings > Shipping.
2. Add a USPS or Canada Post aircraft method to an applicable zone.Notation: USPS is only available for stores accepting US Dollars, and Canada mail service is only bachelor for stores accepting Canadian Dollars.
3. Proper name the shipping method to exist displayed for your use, and enter the post lawmaking you are aircraft from. The origin ZIP lawmaking will default to the value fix in WooCommerce > Settings.
4. Select the carrier services you want to offering. By default, Priority Post services are selected. Enter any price adjustments, if applicable. Price adjustments can be useful to help cover your costs for shipping supplies. This will add an additional cost to the terminal aircraft price, shown as ane price to your client.
5. Select whichrates to offering customers.
6. Enter a fallback shipping cost (optional) and what charge per unit class you want to charge. This volition allow the client to cheque out if USPS can not render rates, charging the fallback charge per unit instead.

USPS offers 2 aircraft class rates: Retail and Commercial.

• Retail rates are the standard rates that USPS charges for shipping. This is what you would pay if you take your parcel to a USPS mail function for aircraft.
• Commercial rates are the discounted rates bachelor via a special agreement with USPS. If you select Commercial rates, your customers are charged the agreed-upon discounted rate.

Select which charge per unit to offer.

Select the method of box packing to use.

Troubleshooting ↑ Dorsum to meridian

To diagnose issues with your WooCommerce Shipping, go to WooCommerce > System Status > WooCommerce Aircraft & Taxation.

If you're experiencing issues, enable debug and/or logging.

The organization status page displays bug that could cause WooCommerce Aircraft stop functioning and contains helpful debug data, plus links to get further aid.

When debug is enabled, you lot'll encounter helpful troubleshooting letters on the Cart and Checkout:

Error with Jetpack Authentication ↑ Back to top

01-10-2018 @ 14:09:18 - Received (401): {"statusCode":401,"error":"Unauthorized","message":"Invalid token","attributes":{"error":"Invalid token"}} 01-x-2018 @ fourteen:09:21 - wcc_server_error_response Error: The WooCommerce Services server returned: Unauthorized Invalid token ( 401 ) (fetch_service_schemas_from_connect_server)

Solution: Reconnect Jetpack. More details at: Fixing Jetpack Connection Issues.

Unable to connect through Firewall ↑ Back to peak

If yous are using a security plugin or have a firewall, it's possible that connections to our servers are being blocked. To resolve this, you lot tin whitelist our server. Outgoing requests from this plugin are only made to api.woocommerce.com, this is currently the IP address 192.0.96.246.

The Create Shipping Label push is missing from the Order Details screen. ↑ Back to top

The "Create shipping characterization" button will show if the following is true:

• Your store is in the United States (including Puerto Rico, Virgin Islands, and other U.S. territories)
• Your store currency is Us Dollars
• At least ane production in the order "needs shipping" according to WooCommerce (typically means a not-virtual production)

If your guild meets the criteria outline above and you lot still aren't seeing the "Create aircraft label" button, please create a ticket containing the relevant gild data and so we can help diagnose the effect.

This address is non recognized. Please try another. ↑ Back to pinnacle

You lot may see this error when printing shipping labels. This means that we were unable to verify the accost with USPS – it may have been entered incorrectly, or isn't considered "deliverable" by the post office.

Apply the USPS zip code lookup tool to verify the address. If it'south not recognized, we recommend reaching out to your customer.

If the tool recognizes the address there may be an upshot with WooCommerce Shipping. Delight open a ticket with the relevant address information so we tin expect into it.

Shipping Rates are not returned ↑ Back to top

Several things can prevent shipping rates from being calculated, including bug with the USPS API service. Almost problems can exist diagnosed past looking at the Debug Log at WooCommerce > Status > WooCommerce Shipping & Tax.

Product is missing weight or dimensions ↑ Back to top

01-fifteen-2018 @ 18:15:49 - Error. Unable to become shipping rate(s) for wc_services_usps case id 25. (calculate_shipping) 01-15-2018 @ 18:fifteen:49 - product_missing_weight Product ( ID: 37 ) did not include a weight. Shipping rates cannot be calculated. (calculate_shipping)

Solution: Ensure that your products accept weight and dimensions, then try again.

USPS or Canada Post shipping method is missing. ↑ Back to pinnacle

WooCommerce Shipping no longer provides live shipping rates to new stores equally of the release of WooCommerce three.5. Live rates will keep to work for stores currently using them.

If you don't see the USPS or Canada Post shipping methods when adding a method to a zone, check your shop'south currency setting. USPS is restricted to stores using U.s.a. Dollars, and Canada Post is restricted to stores using Canadian Dollars.

Note: you may demand to refresh your WooCommerce Shipping information subsequently changing currencies. Get to WooCommerce > Status > WooCommerce Shipping & Tax and click Refresh.

No USPS service available to Nigeria and Republic of ghana. ↑ Back to top

The USPS PC provider that WooCommerce Shipping uses restricts shipments to Nigeria and Ghana. However other carriers don't have these restrictions. You can also ship to these countries by going directly to the post office.

Frequently Asked Questions ↑ Back to top

Why exercise I demand to install and connect to Jetpack? ↑ Dorsum to top

• We utilize the Jetpack connection to authenticate each request and, if you utilize the shipping characterization service, to charge your credit card on file. Also, installing Jetpack gives your store additional security and stability.
• If you're nevertheless concerned near installing an additional plugin, note that in one case Jetpack is installed you tin toggle off Jetpack modules on your site and the connection with WooCommerce Shipping would still piece of work.

Annotation that data is synced with Jetpack for all modules regardless of whether they're activated or not. You tin read our Terms of Service here and information on what data is shared here.

Why exercise I need to enter my credit card? ↑ Dorsum to acme

WooCommerce Shipping requires a credit card to purchase shipping labels.

Exercise I need special paper or a specific printer to print labels? ↑ Back to top

Not at all! You tin print shipping labels via WooCommerce Shipping on whatsoever viii.5 x 11 in newspaper, and so attach it straight to your bundle. Or if you accept a thermal printer setup you tin use those 4 x six in labels.

Whatsoever printer will work for printing labels on eight.5 ten 11 in paper. You lot tin can besides use a thermal printer to impress on four x half-dozen in labels merely it'southward not necessary for printing shipping labels with WooCommerce Aircraft.

How do I order costless supplies from carriers? ↑ Back to top

Many carriers offer free shipping supplies to be used when shipping with them. For your convenience, many of those packages are already prepopulated in the WooCommerce Shipping settings.

USPS – You can lodge gratis shipping supplies directly from USPS's website.

DHL – You can order free shipping supplies by clicking here – information technology volition open a template electronic mail for you to complete and send your order to DHL Express.

Check the carrier'southward usage policy as some packaging is for a specific aircraft service or associated with a set flat-rate.

How to provide customers with a return aircraft label for products to be returned ↑ Back to top

While the plugin does not include an option to specifically print a "return label", you can print multiple labels from within the same order.

To create a return shipping label you volition accept to get in bear on with the customer to become their address, which will exist the new origin address for the parcel. It is also of import that y'all get the correct dimensions and weight of the package that the client will use to send yous back the products, as that volition influence the price that y'all pay for aircraft.

Once you take those details, on the gild page, select to print a new label. Then follow the steps described in the post-obit section to update the origin accost, which is where you volition enter the address provided past the customer. The destination accost has to be the address where you will receive the returned package.

How to update Origin Accost ↑ Back to top

On the gild details folio, click Create shipping label

The characterization appears pre-filled. Click the pointer to expand the department at the elevation, Origin accost

Update your details, and click Validate address to save. These details volition exist saved for use on future purchases.

Bulk actions cannot be selected. ↑ Dorsum to top

This is a upshot of WooCommerce Shipping non being fully configured nevertheless. Enable Jetpack and connect the site to take majority actions enabled again.

Is information technology possible to machine-create a USPS manifest? ↑ Back to top

At this fourth dimension, no. It would demand to be compiled manually. Post workers requesting a manifest typically happens in December, prompted by the holidays when sending/delivering packages is at its height, and speed in processing becomes key.

What are the HS Tariff Numbers? ↑ Back to top

HS ( Harmonized Due southystem) is an internationally standardized system of names and numbers to classify products. It's used by Customs agencies all over the world. You can fill in the HS tariff number for every production on every international shipment you make.

Although the HS Tariff number is not ordinarily required, nosotros recommend using the tariff codes to avoid certain scenarios:

• Delays: Not classifying your products will cause the importing state to spend time manually classifying them on their terminate.
• Denials: Each importing government has its own unique restrictions in identify to protect local markets. While at that place are some products that are perfectly fine to export in one market, they might very well be denied in another.

To fill in the HS Tariff numbers on your Customs declaration, you'll need to expect upward the tariff numbers associated with whatever products you are shipping. You can search for them on hts.usitc.gov. Though some codes may be longer, you lot only demand to include the first six digits.

Tin can I buy and print shipping labels for US domestic and international packages? ↑ Back to meridian

Yes! You can purchase and print USPS shipping labels for domestic destinations and USPS and DHL aircraft labels for international destinations. Shipments demand to originate from the U.S.

Can I get discounts on labels? ↑ Back to top

Yeah. Yous automatically get the cheapest USPS shipping rates (up to 90% off retail rates) and heavily discounted DHL aircraft rates (upward to 65% off retail rates). These rates will automatically be available when buying labels via WooCommerce Aircraft.

DHL: Undelivered and unacceptable shipments ↑ Back to superlative

A shipment might be unacceptable or undelivered if they don't follow DHL Express terms and atmospheric condition of Carriage. There are several conditions that make a shipment unacceptable:

• required customs proclamation isn't made
• information technology contains prohibited items
• its packaging is lacking or inadequate
• receiver fails to pay owed duties and taxes – Your client will receive an email notification if duties and taxes are owed on the packet.
• its shipping address is incorrect or non properly marked – DHL Express will contact your customer or you for more than information.

What items are prohibited from being ship? ↑ Back to top

Carriers prohibit and restrict sure items to exist shipped, and information technology will vary by carrier and destination. Information technology's your responsibleness to review those regulations.

• USPS Domestic or International Aircraft Prohibitions & Restrictions
• DHL Limited Terms and Weather condition of Carriage (come across department 2: Unacceptable Shipments)

How do I submit an insurance claim for lost or damaged shipments? ↑ Back to top

For USPS shipments, yous can submit a claim directly with USPS.

For DHL shipments, y'all can submit a claim past emailing u.s. all of the post-obit information:

• Tracking number.
• Re-create of the waybill, if available.
• Documentation supporting the corporeality claimed- due east.g. a vendor/supplier invoice and a retail invoice.
• If an item was purchased or sold via the Internet, documentation of that transaction is required e.m a PayPal receipt.
• Serial numbers, identifying marks, or other information unique to the specific detail(s) claimed.
• Indicate if the claim is for missing content, lost shipment or damaged item.
• Description of the missing content, lost shipment or harm (attach photos if bachelor). Include, the serial number or identifying marking, the number of units, and the claim amount for each item.

Note that DHL insurance coverage is limited and outlined in DHL'southward Terms and Conditions.

Questions and Support

Do you still have questions and demand assistance?

• Get in impact with a Happiness Engineer via our Help Desk. We provide support for extensions adult by and/or sold on WooCommerce.com, and Jetpack/WordPress.com customers.
• If you are not a customer, we recommend finding help on the WooCommerce Back up Forum or hiring a recommended good on our customizations folio.

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Source: https://woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/

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